How to Upload Files to Oracle Support

As an old Sun/Oracle upload file method has been discontinued, below are the several method on how to upload files to Oracle Support based on file size.

mos_attach

  • FTPS & HTTPS to MOS File Upload service – 200 GB max

sftp_mos

  1.     Set “ftps://transport.oracle.com” as the Host
  2.     Supply the appropriate credentials (MOS Support Portal username and password)
  3.     Leave the Port setting blank
  4.     After connecting, double-click on the Issue directory in the right (Remote) pane
  5.     Double-click the SR number’s directory in the right (Remote) pane
  6.     Locate the file to be transferred in the left (Local) pane
  7.     Drag-and-drop the file into the relevant SR directory
  • Diagnostic Assistant (DA), using MOS file utilities – 200 GB max

Diagnostic Assistant (DA)

DA 2.2 (included w/RDA/Explorer/STB 8.02) now supports uploads via https to MOS File Upload Service. Use DA via menus,explorer or the command line.

Menu

  1. Run diagnostic assistant menu:
  2. /<linux/solaris rda home>/da/da.sh menu or <win rda home>dada.cmd menuDiagnosticAssistance
  3. Start with option 3: RDA, OCM,ADR, SR Creation / Packaging, and MOS ToolsDiagnosticAssistant
  4. Next select option 4: Package, Upload Diagnostic FilesDiagnosticAssistanct
  5. Complete it with option 7: Upload File Package to SRDiagnosticAssistant
  6. You will be prompted for your SR, credentials and the file.

 

To use DA do a command line upload:

da.sh upload -p sr=<SR Number>file=path=<path to file>

To use DA to upload with explorer

explorer -w default -T DA -SR <Service Request number>

NOTE: If SR Number is not specified, the file will be uploaded to transport.oracle.com/upload/proactive/

  • Secure File Transport (SFT), part of ASR Manager – 200 GB max

# /opt/SUNWsasm/bin/sasm transport -r
Enter “1” to select:
1) transport.oracle.com
Or, enter:
https://tranport.oracle.com

  • FTP, including SFTP, is not supported

*Reference: Doc ID 1547088.2 and Doc ID 1596914.1

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